Frequently Asked Questions

Everything you need to know about your Jean Marc Paris experience.

How long will it take for my order to arrive?

Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-7 business days depending on your location.

Are Jean Marc Paris fragrances cruelty-free?

Yes, we are committed to ethical beauty. Jean Marc Paris does not test any of our finished products or ingredients on animals.

What is your return policy?

We want you to love your scent. If you are not completely satisfied, you can return your purchase within 30 days of delivery, provided the product is in its original packaging and gently used.

How should I store my perfume to ensure it lasts?

To maintain the integrity of the fragrance notes, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.

Do you offer international shipping?

Currently, we ship to addresses within the United States and Canada. We are working on expanding our shipping capabilities to more international destinations soon.

Where can I find my tracking number?

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's progress.